Three Lessons I Learned From A Failed Sales Project

My relationship with sales began when I was about 14 or 15 years old. Needless to say, it’s been a rocky one.  In my high school, we used to have a yearly farmer’s market-esque event where every student came up with a business idea, developed it, and eventually sold it to the market. Ah, the […]

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A Pessimist’s Guide to Customer Success

Over the past week, I’ve been learning a lot about the world of customer success, customer service, and everything in between. And I came to this conclusion:  Pessimists make great candidates for customer success jobs.  Now, I know what you’re thinking, “Isa, how could a negative mindset lead to a positive customer experience?” Just hear […]

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